You can return an item within 14 days of the day it is delivered. This page says how, who pays, and when you get your money back.
How to return
- Write to info@hiruandon.biz within 14 days of delivery. Give your order number and the reason.
- We reply with the return address in Japan and the steps. Please do not send anything before we reply.
- Send the item back within 14 days after our reply. Use a tracked service and keep the receipt.
What we accept
Items that are unused and in their original packaging. If the item is damaged, defective, or not what the page described, tell us within 14 days of delivery and send us photos.
Who pays for the return
- The item arrived damaged, defective or wrong: we pay. We refund the return shipping you paid, or send a prepaid label.
- You changed your mind: you pay the return shipping to Japan.
Refunds
When the item reaches us and we have checked it, we refund the full price you paid, as one amount, to the card or account you paid with. We do this within 7 days of receiving it. Your bank may take longer to show it. We do not refund the return shipping you paid for a change-of-mind return.
Buyers in the EU and the United Kingdom
The law gives you the right to cancel a distance purchase within 14 days of receiving the goods, without giving a reason. You can do that under the steps above. We refund the full price paid, including the standard shipping that is part of the price.
Lost or very late parcels
If tracking shows your parcel was lost, or it has not arrived 45 days after dispatch, we send a new one or refund you in full, as you prefer.
Items we cannot take back
Items made to order for you, once the maker has started. We say so on the item page before you buy.
Last updated 20 October 2026.